Support

Experienced technicians

ARONE's technicians are fully trained, have a wealth of experience in the industry and are aware of your needs. All team members have access to system and documentary resources to resolve any problems.

Helpdesk

ARONE makes every effort to ensure that its customers are happy with its services.
Its Helpdesk is open during normal office hours (5 days/week), Monday to Friday, from 9am to 6pm. Trained technicians take calls and have access to a broad range of tools to resolve any problems immediately. If the technician is unable to find a solution, a second-level team will analyze and resolve the problem.

Problems are logged in a database that over time is gradually constituting a knowledge base.

Real-time system monitoring

ARONE has set up a system in all its applications and servers that automatically reports any problems.

  • an email is sent automatically if a bug occurs,
  • an email is sent automatically if a server goes down,
  • ...